Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and Dordor for Wholesale Electronic Games ("DorDor", "we", "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

2. Eligibility

You must be at least 13 years old to create an account. If you are under the age of majority where you live, you may only use the service with the involvement of a parent or guardian, who accepts these Terms on your behalf.

3. Your account

• You must give accurate registration information and keep it up to date.
• You are responsible for keeping your password and account secure, and for activity that happens under your account.
• One person, one account. Do not share your account or let others use it.
• Tell us promptly at support@dordorqa.com if you believe your account has been compromised.

4. Game credits

Games on DorDor are paid for with game credits ("games"). Credits are a limited, personal, non-transferable licence to access game content. They are not money, not a stored-value instrument, and have no cash value.

• Credits do not expire.
• Credits cannot be sold or exchanged for cash, and you have no right to transfer them to another account.
• We may move credits between two accounts entirely at our discretion. Both account holders must ask us in writing, and each must confirm the number of games and the email address and phone number on their own account.
• Starting a game consumes credits at the rate shown before you confirm.
• We may grant promotional or referral credits, which we may modify or withdraw at any time.
• If a game fails to start because of a fault on our side, contact support and we will restore the credits.

5. Purchases and refunds

Prices are shown before you confirm a purchase and may be displayed in your local currency. You are responsible for any taxes that apply to you.

If you change your mind, you may ask for a refund within 5 days of a purchase, provided none of the credits from that purchase have been used. We refund to the original payment method. Once any credit from a purchase has been used to start a game, that purchase is no longer refundable, because digital content that has been consumed cannot be returned.

This does not affect any non-waivable rights you have under the consumer-protection law of Qatar. If you were charged in error, or a purchase did not deliver, contact support@dordorqa.com at any time and we will investigate and put it right.

6. DorDor game cards

DorDor game cards are codes for a number of games, sold by shops and partners we work with, or given away by us. You redeem a code at dordorqa.com/redeem while signed in to your DorDor account.

• Each code works once. Once redeemed, its games are added to your account and follow the rules for game credits above, including that they do not expire.
• A code must be redeemed by the date given with it. After that date it no longer works.
• A code has no cash value and cannot be exchanged for cash. A redeemed code cannot be refunded or moved to another account.
• You buy a card from the shop, not from us, so questions about its price, the purchase or returning an unused code go to the shop.
• Keep your code private until you redeem it. We are not responsible for a code that someone else redeemed first, but tell us and we will look into it.
• We may cancel codes that were obtained by fraud or sold without our permission, and the unused codes of a batch that was lost or leaked. Games already redeemed stay in your account unless they were obtained by fraud.
• Entering many wrong codes may pause redeeming on your account for a while.

7. Acceptable use

You agree not to:

• Break the law or infringe anyone's rights while using the service.
• Copy, scrape, resell, or redistribute our questions, artwork, or other content.
• Reverse-engineer the service, or try to gain unauthorised access to accounts, data, or systems.
• Interfere with the service, bypass rate limits, or automate access without our permission.
• Abuse promotional codes or the referral system, including creating fake accounts for rewards.
• Enter content into team or player names that is unlawful, hateful, or abusive.

8. Our content and your licence

The service, including its questions, categories, artwork, branding, and software, is owned by us or our licensors and is protected by intellectual-property law. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the service for your own non-commercial entertainment.

Playing DorDor at a commercial venue, event, or as part of a paid activity requires our prior written permission.

9. Content accuracy

We work to keep our trivia questions and answers accurate, but we do not warrant that every question is free of error. You can report a question you believe is wrong from within the game, and we will review it.

10. Availability and changes

We may change, suspend, or discontinue any part of the service, and we may add, remove, or modify game modes, categories, and questions. We aim to keep the service available but do not guarantee uninterrupted access; maintenance and outages happen.

If we permanently discontinue the service, we will give reasonable notice and will deal fairly with unused paid credits.

11. Suspension and termination

You may stop using the service at any time, and ask us to delete your account through our contact page (topic: Delete my account); we delete it within 30 days. We may suspend or terminate your account if you breach these Terms, or if we reasonably suspect fraud or abuse. Where we terminate an account for a serious breach, unused credits may be forfeited.

12. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of data, profit, or goodwill. Our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or QAR 500.

This limit does not apply to liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

14. Changes to these terms

We may update these Terms. We will update the "last updated" date above, and for material changes we will give you notice in the app or by email. Continuing to use the service after a change means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Qatar, and the courts of Qatar have jurisdiction over any dispute, without prejudice to any mandatory consumer protections available to you where you live.

16. Contact us

Questions about these Terms: support@dordorqa.com.